Operations Coordinator

Description

 

Operations Coordinator 

Reports to: Director of Finance

Incumbent: Vacant

Division: Finance, Human Resources & Operations

Status: Full Time

FLSA Classification: Non-Exempt

Latest Revision Date: September 26, 2026

The Operations Coordinator will process incoming donations and fulfillment of products across all brands.

SUPERVISORY RESPONSIBILITIES

None.

DUTIES/RESPONSIBILITIES

Process and record incoming daily donations (check, cash, ach, credit, stock) into the donation platform.

Ensure accuracy of donor database and agreement with connected applications.

Assists with management of ongoing donor acknowledgements, thank you letters, and year-end receipts.

Manages the shipment of all product orders from third party logistics partner.

Coordinates shipping of new products from printer to third party logistics partner with Marketing Department.

Process requests for physical products by entering into fulfillment systems or shipping directly from office inventory stock.

Collaborates and communicates with internal staff, customer service representatives, service providers, and others involved in the shipment and receipt of products.

Assist with management of physical inventory (e.g., kitting, de-kitting, disposal).

Assist with customer service calls and email responses when Senior Customer Service Advocate is out of the office.

Issue invoices for bulk book orders and advertising sales

Manage and execute projects and tasks within the Finance, Human Resources and Operations division as assigned by the CFO or Director of Finance.

All other duties as assigned.

BENEFITS

Work Remote Flexible

Employer provided Health Insurance

Employer provided Dental and Vision Insurance

403b Retirement and Employer Match

Generous Paid Time Off

Paid Holidays

Requirement

REQUIRED SKILLS/ABILITIES

Excellent verbal and written communication, organization, detail orientation, and problem-solving skills.

Proficient with Google Suite and Microsoft Office Suite specifically Excel.

Excellent time management skills with a proven ability to meet deadlines.

Work well with others and quickly learn new software tools such as AI, donor, website, social, and email applications.

Must live in the Dallas Metroplex area.

 

EDUCATION

No specific degree requirements.