IT Support Specialist

Description

Position Summary:

First Liberty Institute’s IT Support Specialist provides IT/AV support related to computer and audio/video systems in an Apple Mac-based environment. 

Responsibilities:

IT

• Provide support for Mac-based environment, including macOS and iOS
• Resolve issues related to MS Office applications (Excel, PowerPoint, Word, Outlook, etc.)
• AV support for departmental meetings (presentations, online meetings, etc.)
• Provide support for MS Teams phones and Teams application
• Answer employee questions regarding computer systems software and hardware
• Gather and analyze date to diagnose problems with computer systems
• Change configurations, settings, and permissions to fix computer issues
• Install new software on computer systems
• Install and configure software and hardware components
• Log all service requests and update tickets as needed
• Update employees on status of their service requests
• Document IT support issues and their resolutions for future reference
• Carry out regular maintenance and updates of computer systems to improve efficiency
• Train end-users on how to set up and use new technologies
• Establish good relationships with all departments and colleagues to ensure clear communication channels
• Other duties as assigned

AV

• Set up and run online meetings and presentations for meetings and fundraising events
• AV sound and video checks at fundraising events
• Test MS PowerPoint slide decks and make needed edits
• Run MS PowerPoint slide decks for the event show following an outlined flow of the show
• Interact with and manage onsite AV person/vendor
• Set up and breakdown of marketing banners and backdrops

 

Requirement

Requirements:

• Must agree with and sign First Liberty’s Articles of Faith
• Experience with MacOS and iOS devices
• Experience with MS Office desktop and Office 365 cloud applications
• Experience with AV sound and video systems
• Ability to communicate clearly and professionally with end-users at all levels
• Listen actively, diagnose issues efficiently, and provide solutions with a service-first mindset
• Maintain a proactive approach to IT support, ensuring minimal downtime for end users
• Ability to take direction, then work independently
• Ability to work in a fast-paced environment
• Ability to travel 20%

Physical Requirements:

• Intermittent periods of sitting at a desk and working on a computer
• Heavy walking, standing, crawling under desks/tables, stooping, reaching with hands and arms
• Lift up to 40-50 pounds without asssitance