Seasonal Customer Service Associate

Description

We are hiring for the following Customer Service positions:

Team Coach:

Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.

Greeter Team:

Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.

Floor Coordinator:

Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

Gifts-In-Kind Team:

Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.

Gear Store:

Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.

Parking Team:

Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.

Drop-off Coordinator:

Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.

Volunteer Placer:

Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Type: Associate/Temporary

Department: Operation Christmas Child

Language Requirement: English

Pay rate/salary: $20 per hour

Employment timeframe: Mid-November to Mid-December

Shifts: 1st Shift 7:45 am 3:45 pm; 2nd Shift 2:45 pm - 10:30 pm

Requirement

What are the qualifications? 

Serve with Excellence  

As a qualified candidate, you will have the following skills and experience:

• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred