Donor Data Assistant

Description

Job Summary

The Donor Data Assistant supports the Advancement Office by executing daily database operations, donation processing, and donor service activities. This role reports to the Manager of Donor Data and is responsible for the hands-on implementation of data management tasks that support institutional fundraising goals.

Key Responsibilities

Database Operations & Maintenance

Execute database management activities including correcting addresses, resolving duplicate records, requesting premiums, and generating year-end receipts

• Process donations into the Seminary database with accuracy and attention to detail

Maintain data quality through regular cleaning and validation processes

Support database security protocols and user access management as directed

Assist with special database projects and data migration tasks

Campaign & Platform Support

Configure online donation platform (Fundraise Up) to optimize existing and future campaigns

• Create new donation pages in WordPress utilizing donation plugins and CRM integrations

Perform donor prospecting for Advancement officers using tools such as WealthEngine and Dataro

Build donor lists and segmentation to support direct mail, email campaigns, and officer activities utilizing the CRM

Support fundraising campaign execution and online giving initiatives

Donor Relations & Customer Service

Review mail sent to PO Box and respond to special donor requests

Provide excellent customer service to donors, including emailing or calling them to respond to their requests

Process donor communications and maintain accurate interaction records

Coordinate with the Business Office to handle routine donor inquiries and escalate complex issues to the Manager of Donor Data

Event & Administrative Support

Support Advancement events such as golf tournaments and fundraising dinners as needed

Assist with event registration systems and attendee tracking

Assist the Donor Data Manager with additional projects as assigned

Requirement

Qualifications

Required Qualifications

Technical Skills

Excellent computer skills with proficiency in Microsoft Office software, specifically Excel

Comfortable with learning new database platforms; awareness of Studio Enterprise, Raiser's Edge, Salesforce, or comparable platforms preferred

Accurate and fast data entry/typing skills

Basic understanding of CRM systems and donor management principles

Personal Attributes & Skills

Excellent organizational skills and attention to detail

Able to complete repetitive tasks while maintaining interest and focus on accuracy

Flexible when managing multiple projects simultaneously

Self-motivated and able to work independently under supervision

Positive attitude when interacting with coworkers and DTS donors

Strong customer service orientation and communication skills

Education & Experience

Bachelor's degree preferred

Support for the mission of DTS and the importance of fundraising on behalf of the Seminary

Entry-level position; previous experience in nonprofit, fundraising, or database management helpful but not required

Working Conditions

Full-time, entry-level position eligible for benefits, including tuition assistance

Standard office hours with occasional evening work during peak campaign periods

Prolonged periods of sitting at a desk and working on a computer

Occasional event support requiring flexible scheduling