IT Operations Manager
Published on 09/18/2025East-West - Plano, TX
Fully on-site
Description
The IT Operations Manager is responsible for the supervision, management, maintenance and security of our servers, desktops, information and communication systems, network infrastructure and related IT support services for East-West. The IT Operations Manager is responsible for the daily management of East-West’s IT infrastructure to ensure continuous availability of applications, network and communications services, including management of East-West’s virtualized servers and disaster recovery systems. The IT Operations Manager will continually seek opportunities to maximize security, reliability, scalability, availability, and supportability of East-West’s IT infrastructure. Independent judgment and initiative are required to plan, prioritize, and organize a diversified workload under pressure and deadlines. A service-oriented mindset, good communications skills, attention to detail and a positive attitude are crucial to the success of this position. Some after-hours on-call services will be required.
Requirement
- Experience managing and supporting a LAN and wireless network, virtualized servers, and various endpoint devices
- Proficiency in administering Linux servers in a production environment will be considered a significant advantage
- Experience with Google Workspace and desktop operating systems
- Knowledge of planning, installing, configuring and supporting server, hosted and desktop software
- Hands-on experience managing and maintaining cloud infrastructure in a major public cloud platform (e.g., Microsoft Azure, AWS, GCP) highly preferred
- Experience using scripting languages (like Python or shell) to interact with APIs is highly desired
- Experience defining requirements for and procuring servers, networking components and desktops
- Experience supporting international operations and remote users preferred
- Broad knowledge of information technology processing systems, concepts, and methodologies
- Experience supporting audio/visual (A/V) equipment and conference room technology is a plus
- Ability to effectively communicate technical concepts to technical and non-technical audiences
- Strong problem-solving skills and demonstrated aptitude for learning new technologies
- Focus on, and dedication to, service excellence and customer satisfaction
- Self-motivated and able to complete tasks on time
- Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
- Familiarity with Project Management principles a plus
About East-West
The vision of East-West is to glorify God by multiplying followers of Jesus in the spiritually darkest areas of the world. The mission of East-West is to mobilize the Body of Christ to evangelize the lost and equip local believers to multiply disciples and churches among the unreached.
Our team members are passionate about Jesus, grace, bold action, and taking the gospel to the spiritually darkest places. We have one consuming passion—to make God known among every nation, every tribe, every tongue, and every people. We strive to uphold the highest standards of behavior, which include integrity, trustworthiness, theological alignment, a healthy work/life balance, care for others, a servant spirit, competency in difficult conversations, a desire to see results, and diligence, respect, and humility.
All East-West Ministries International employees will:
● Maintain a firm commitment to East-West’s vision, mission, values, Statement of Faith, and beliefs
● Display a growing and mature faith in Jesus Christ
Location2001 W. Plano Parkway, Ste 3000, Plano, TX 75075
Websitehttp://www.eastwest.org/