Sunday Technology Support Specialist

Description

Part-Time Sunday Technology Support Specialist: Deliver dependable and practical technical support to staff, volunteers, and visitors on Sunday mornings between 7:00 a.m. and 12:00 p.m. Provide first-level troubleshooting across defined Sunday morning support areas, including check-in kiosks, Zebra label printers, basic computer issues, and media operations support. Troubleshoot common computer issues. Assist with audio, video, and lighting needs. Support check-in printer and kiosk readiness by restarting computers, checking label printer sensor alignment, verifying labels are loaded and feeding correctly, calibrating printers, printing test labels, and escalating issues when needed. Respond promptly and professionally to Sunday morning support requests from staff, volunteers, the security desk, children’s ministry/check-in teams, and media teams. Document recurring problems, temporary fixes, equipment failures, and unresolved issues; communicate follow-up needs to the Director of Media and appropriate Technology staff. 

This position is a regular part-time non-exempt, hourly position eligible for overtime and will require five to fifteen hours a week, which will include working on Sunday mornings between 7:00 am – 12:00 pm. This position is not eligible for PTO or benefits. 

Requirement

Must be comfortable responding quickly to issues while services, classes, and visitor facing ministry activities are in progress. The role will coordinate with Technology staff, ministry leaders, security personnel, and outside support providers as needed to restore service or communicate follow-up items. 

High school diploma or equivalent required; hands-on experience preferred. Practical experience troubleshooting computers, monitors, printers, tablets, TVs, cables, and basic network-connected devices. Familiarity with Windows, Mac, or similar computer environments, including restarting devices, checking connections, navigating basic settings, and recognizing common user-facing problems. Ability to learn documented procedures for kiosk and Zebra label printer troubleshooting and follow checklists under time-sensitive Sunday morning conditions. Strong customer-service orientation, patience, and clear communication with staff, volunteers, visitors, and non-technical users. 

Please email cover letter and resume to careers@pcpc.org. The job description will soon be available on our PCPC website at careers.pcpc.org. If you have any questions,