Auto Claims Operations Manager (Scanner Ops)

Description

About PDR-Team
PDR-Team supports hail events by combining best-in-class operations with our Colibri hail scanning technology. We work fast, organized, and with strong coordination between our U.S. team and our Europe-based hardware/software support team.

Role Summary
We are hiring a Technical Operations Manager to own Colibri scanner operations in the U.S. This role is hands-on and travel-ready: deploy the scanner to job sites, keep it running (maintenance + troubleshooting), and train others. Assembly/build work stays primarily in Germany — your focus is deployment readiness and field performance.

Why we’re hiring now
Our current scanner manager is leaving at the end of February (returning to Switzerland). We need a replacement ready for hail season starting in March.

What success looks like (first 90 days)
• Understand the scanner end-to-end and operate it independently
• Deploy and set up the scanner independently (site setup + readiness checks)
• Troubleshoot issues independently and coordinate escalations with the Europe team
• Identify and implement at least one improvement to make deployments smoother/faster

Core Responsibilities (after 90 days)
• Own deployments independently (setup, readiness, and daily operations)
• Own maintenance independently (preventive maintenance + troubleshooting)
• Train new operators and document best practices

In Scope
• Deployment (setup, readiness, field ops)
• Maintenance (preventive + troubleshooting)
• Training (new operators + documentation)

Startup flexibility (adjacent support areas)
• Inventory and organization of storage (scanner equipment + overall CAT equipment)
• Support running a CAT site with guidance/support (when needed)
• Occasional back-office support (e.g., invoicing support) when priorities require it

Travel & schedule
• Estimated travel: ~60% (typical trips 1–2 weeks depending on hail events)
• Must be flexible for short-notice deployments during hail season

Compensation & incentives
• W-2 (salary), full-time
• Target salary range: $55,000–$70,000 (depending on experience)
• Profit-share / performance incentive: defined based on company performance and role contribution
• 90-day introductory period supported by a clear 30-60-90 plan

Travel compensation (when overnight travel is required)
• Per diem: $70/day
• Lodging: up to $120/night
• Fuel/business travel covered
• If a job site is more than a 6-hour drive away, flights home are provided every second week
• After two months of continuous travel, the manager may work two weeks locally in the Dallas region

Equipment provided
• Company computer + phone (and iPad if needed for operations)

Requirement

Must-have skills
• Required: Prior experience working in the automotive and/or insurance industry
• Fast learner with software (scanner software + workflow tools)
• Hardware maintenance/troubleshooting experience
• Comfortable towing/driving larger vehicles and trailers (including ~30 ft trailer)
• Highly independent and reliable (can work alone and own outcomes)
• Willing to travel long distance and stay 1–2 weeks per trip
• Comfortable working with a remote software/hardware team to solve issues

Nice-to-have
• Prior experience working with a software/support department

Physical requirements
• Able to lift/carry equipment and perform setup tasks
• Able to climb ladders and work safely around equipment and trailers